Shipping & Return Policy
The Cave takes approximately 4-6 weeks to be delivered. It will ship in a 63' box from Fedex. Rush shipping is available at an additional cost.
The Cave will gladly ship products worldwide to most international destinations. Please be aware this shipping option will come at an additional cost. The Cave Online Store ships within the United States of America and Canada.
Inspecting shipment for damage
We make sure to package our products well in order to prevent damages, however due to the carrier, these may sometimes happen. Do not sign for a package before you inspect it. First, inspect the box for obvious damage. We then recommend that you open the box that contains the desktop to inspect for concealed damage. Once the driver leaves it becomes the buyer’s responsibility to file a claim. Call the carrier immediately for instructions or visit their website for detailed instructions.
Please allow 1-3 days for order processing. Transit time is normally 2-4 days.
We believe you'll be thrilled with your new The Cave. That's because we go out of our way to ensure each Cave is designed and built in order to provide you with a productive and private home office. We understand, however, that sometimes a product is not a good fit for you or your space for whatever reason. In that unlikely event, we invite you to return it.
You may return your undamaged The Cave with the receipt and packing within 30 days of purchase for a full refund of the purchase price less any shipping or installation charges. If The Cave is returned within this time frame and in its original condition, we'll exchange it for a new one or offer a refund based on the original payment method. Please be advised that the return shipping costs will not be refunded.
How to return
Prior to shipping your item back to The Cave, you must call or visit our contact us page to obtain an RGA number. To avoid damage during the return, it is required that you ship any return to The Cave in its original packaging or equivalent packaging. You must ship any product to the address given to you when your RGA is issued. It is important to write the RGA number on the outside of each box so we may issue the credit to you.
The way your refund is processed depends on your original payment method. Credit card refunds will be issued to the same card bank within 7 business days of receipt of the returned item. If you paid via cash or check, we will mail you a check to your billing address within 14 days of receipt of the returned product.